Archive for the ‘Marketing’ Category

Sometimes it’s better to say, “Sorry, but no…”

Friday, July 1st, 2011

Love means never having to say you’re sorry, but particularly in business, sometimes you just have to say, “no”.  We’ve all been there, when a new prospective client tries to push the envelope to include services, features or products beyond your company’s comfort zone.  And while some requests might seem simple enough to the sales person wanting to MAKE THE SALE, if it doesn’t ruffle the feathers of your co-workers who have to support what was just sold, odds are good you’ll lose the new client when his expectations aren’t being met. sorry Best to just stick with what you know you can deliver successfully, which means, sometimes you just have to say, “Sorry, but no…”.

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Data Center Experiences

Tuesday, June 28th, 2011

I’ve been in this industry for quite a while and have used many network providers, colocation providers, and hosting companies. We at 1-800-HOSTING even maintain presences at other providers for monitoring, custom projects, remote backups, etc… and sometimes the service at times has been less than stellar. Here are a few of the experiences I’ve had throughout the years and how we use this as motivation to make sure our customers don’t experience the pitfalls I’ve suffered through.

 

  • Answer the support telephone: When offering phone support it is important to make sure that someone is available to answer it. Nothing can be more frustrating than not being able to get someone on the phone quickly during an emergency.
  • Respond to emails promptly, even if it’s just a “Hey we’re looking into this and we’ll get back with you soon.” This lets me know that someone has looked at the issue and is aware. Setting a time of when I should expect a response is even better so I can plan out my already busy day.
  • Send maintenance notifications out with as much notice as possible. If it’s an emergency even an hour’s notice is much better than none at all.
  • When an outage occurs give as much information possible as to what caused it and what is being done to correct the issue. When I get brief and non-technical responses at times it makes me feel unsure if you know exactly what is happening.
  • If an outage is due to a human error just say so! I’d much rather hear that someone has made a mistake (it happens to everyone) than get a vague response about what caused the issue.

 

 

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Back by Popular Demand

Monday, February 22nd, 2010

shopping-cart1-800-HOSTING has implemented the server & services online Configurator on www.800hosting.com with option details, prices and checkout functions - allowing clients to shop at their leisure for Dedicated Servers, Managed Servers, Rapid Deployment Servers and Service Options.  Learn about the specifics of various options by clicking any “Tell me more” link, add them to your server configuration, select quantities of each where applicable in the cart, and submit your order online for processing.  Check it out for yourself by selecting any category of server from the Products & Services page.

Jay – Sales

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Rapid Deployment Servers

Monday, February 15th, 2010

rapid-deployment-servers1-800-HOSTING introduces a new product line of Rapid Deployment Servers.  About 30 dedicated server plans – racked and ready for fast deployment.  These are some of our most popular server configurations ready for limited customization to speed up the deployment process.  Select your operating system of choice and then add options for managed services, data backup, firewalls, control panels, as well as options for high-availability load balancing and database replication services, and more. (more…)

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Coming Soon To 1-800-HOSTING

Tuesday, February 2nd, 2010

We have some exciting changes coming soon to www.800hosting.com.

We have been working to bring back the ability to configure servers and add-on services on our web site, along with the ability to place orders online.  We removed this function a couple years ago from the previous web site and are very excited to return this convenience to our online shoppers.  1-800-HOSTING visitors will easily find the base server configuration that most closely matches their needs, modify it to their precise specifications, and place their orders online. (more…)

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